1. Scope of Work

The Client is booking Find the Gap, a one-off video review and online strategy session of approximately 45 minutes designed to identify gaps in business messaging, positioning, or communication.

The session will be conducted online (via Zoom or equivalent).

The session will not be recorded. However, the Mentor uses an AI-assisted note-taking tool to generate a summary of the discussion, which is used solely to improve the call experience and prepare follow-up notes for the Client.

The Client will receive a short written summary and recommendations within five (5) working days after the session.

2. Scheduling & Duration

The session must be scheduled and used within thirty (30) days of purchase unless otherwise agreed in writing.

The Client may reschedule the session up to 4 hours before the agreed start time without penalty.

If the Mentor needs to reschedule, a new date will be arranged in good faith.

Missed sessions without notice are forfeited and non-refundable.

3. Payment & Refunds

The session fee is payable in full at the time of booking (via Stripe or other approved payment system).

Because this is a one-off service, no refunds are available once the booking has been confirmed, except in the event that the Mentor is unable to deliver the session for reasons beyond her control (force majeure). In that case, a full refund will be issued.

4. Client Responsibilities

The Client acknowledges that the value of the session depends on their openness, preparation, and willingness to act on feedback.

The Mentor provides strategic guidance and professional opinion but does not guarantee specific outcomes or results.

The Client agrees to attend the session on time and in a focused environment.

5. Confidentiality & Data Protection

Both Parties agree to treat all discussions and shared materials as confidential.

The Mentor complies with GDPR. Personal data is collected only for the purpose of delivering the service. Payment information is processed securely by Stripe or equivalent; the Mentor has no direct access to full payment details.

6. Intellectual Property

All materials, frameworks, and methods shared by the Mentor remain the intellectual property of the Mentor.

The Client may use the advice and recommendations for their own business but may not reproduce, publish, or distribute the Mentor’s materials.

7. Termination

If, during the session, the Client behaves in a way that is disrespectful, disruptive, or prevents constructive discussion, the Mentor reserves the right to end the session early.

No refund will be given in such cases.

8. Governing Law

This Agreement shall be governed by and interpreted under the laws of Germany.

Place of jurisdiction: Munich, Germany.

9. Entire Agreement

This document represents the entire agreement between the Parties and supersedes all prior discussions, proposals, or understandings.